Can I make an ONLINE CHECK-IN?

Certainly that YES, as it is our default procedure.
By confirming the reservation,
you will receive all the indications and the various steps to provide the required documentation.
We advise you to make a reservation a few days in advance,
in order to allow us to have more time to manage and deliver the vehicle in excellent condition.

What fuel policy is applied to my car?

The fuel policy is usually: Partial / Partial Level, this provides for the withdrawal with a certain level of fuel reported on the page "Vehicle Use Status" under the signature of the Customer, represented by a photographic shot of the vehicle display, (reading km / fuel level), which must be restored at the end of the rental, the excess will not be reimbursed, the shortcomings will be debited.
The following variants may be available depending on the vehicle selected:
Full prepaid - The fuel tank will be full at withdrawal. There will be no additional cost as the rental price already includes fuel costs, there are no refunds.

I will have to pay something at the time of the withdrawal?

If you have completed Check-In Online, you will not have to pay anything.

What kind of driving license is required?

You will need a valid driving license to travel on Italian territory, the pink sheet will not be accepted.
Most rental companies require a license for at least two years.

What additional covers can I buy?

Available as optional accessories you will find several MiniKasko
Reduce the deductible, or reduce the maximum amount to be paid in case of damage to the parts covered by the car policy
Eliminate the deductible, so you will not have to leave a deposit at the withdrawal, or pay for any damage to the parties covered by the car policy.

How much is the deposit?

You will be able to discover the amount of the deposit in the details of each vehicle visible during booking

What are the mileage conditions?

You can choose one of the two rental rates when booking:

1) a rate with 300km included.
2) a rate with Unlimited Km.

How can I change my booking / add the flight number?

You can insert it in the Form when booking, if necessary due to possible delays you can communicate it by phone to the number on the Rental Contract or if you prefer also by mail.

How can I add a child seat?

For various reasons we recommend bringing your own.

How can I add an additional driver?

You can request an additional driver at the time of booking. When you choose the car, we will show you the "Optional Accessories" section from which you can add an additional driver.
All age and driving license requirements will also apply to additional drivers.
The rental company will charge a fee for each additional driver upon collection.

How can I insert a GPS (satnav)?

You can request a GPS (satnav) at the time of booking
from the "Optional Accessories" list if available.

What kind of insurance is included in my rental?

All rentals have the Limitation of Liability for Damages and Theft Protection.
Among the optional accessories you can choose the various MiniKasko and lower or in some reset the franchie

What kind of fuel is suitable for my car?

This information is visible in the details of each vehicle,
however, there is a plate inside the tank door.

How can I change the pick-up or drop-off times?

You find this information in the Terms and Conditions of the Rental Agreement

What should you bring with you to collect the vehicle?

If you have completed Check-In Online,
for the purposes of collecting the vehicle you will not have to bring anything, because we will provide you with a copy of the contract in paper form.

What is the deductible?

The deductible is the sum of which you are liable in case of damage (if covered by the Limitation of Liability for Damages) or theft (if covered by the Theft Protection).

How can I change the main driver?

To change the main driver, it is necessary to cancel the reservation and make a new one.

What is the Limitation of Liability for Damage or CDW?

The Limitation of Liability for Damages is a type of coverage for rental cars. Limit the liability of the driver if the car is damaged.

What is fuel policy?

The fuel policy describes how to pay for the fuel, and tells you if you need to fill up before returning the car.
You can view the fuel policy of each car in the description:
The fuel policy is usually: Partial / Partial Level, this provides for the withdrawal with a certain level of fuel reported on the page "Vehicle Use Status" under the signature of the Customer, represented by a photographic shot of the vehicle display, (reading km / fuel level), which must be restored at the end of the rental, the excess will not be reimbursed, the shortcomings will be debited.
The following variants may be available depending on the vehicle selected:
Full prepaid - The fuel tank will be full at withdrawal. There will be no additional cost as the rental price already includes fuel costs, there are no refunds.

When should I pick up the car?

Try to make the collection on time.
If you arrive more than an hour in advance, the car may not be ready.
If you arrive more than three hours late, the rental company will classify you as "no show", which means that the booking will be canceled and you will not receive any refund.
When booking, you can choose when to collect and return the car.

How could I avoid additional charges at the time of delivery?

Return the car on time, with the right amount of fuel, without damage and not excessively dirty.
When returning the car, the rental company may charge you:
a full day of hire if you return the car late
fuel, plus the supply fee
cleaning costs if the car is excessively dirty
and damage

What is the reference number?

It is the order confirmation number or the PIN that you find in the same email

Can I cross the country's borders by car?

For company provisions it is not permitted to cross the borders of the country of vehicle delivery.
This protects you from any recovery costs for breakdowns or other events.
The vehicles can circulate throughout the Italian territory, as reported in the Terms and Conditions of the Contract.

What methods of payment are accepted on Mastrocar.com?

You can book your car using credit cards, common debit cards and PayPal. Choose the payment methods accepted during the booking.

Can I collect the car in advance?

You can usually pick up your car up to half an hour in advance. However, it may not be ready.

How long do you need to own the license?

Rental is allowed for customers with a two-year license.

Where can I find the terms and conditions of my car?

You can view them at the link Terms and Conditions

What currency can I pay for the car?

You can choose to view different currencies.

Can I rent a car if I'm under 30?

It depends on your requirements:
It is allowed if you are between the ages of 21 and 29 and have been licensed for two years.
There is an additional cost that you will have to choose from the available Options of the accessories
Many rental companies apply the "young driver fee" in the event that the driver is less than 25 years old, and there is an additional cost that you have to choose from the available accessories options when booking, not including your choice. increased charge at the end of the rental.
It is NOT allowed to rent to drivers under the age of 21 or who have obtained their driving license for less than two years.

Can I rent a car if I'm over 65?

A "senior driver fee" is provided for drivers aged 65 and over.
Once you have made your booking, you will have to choose the "senior driver fee" from the available options of the accessories at the time of booking, not including your choice you will receive a charge increased at the end of the rental.

What are the requirements regarding the license?

You will need to present your driving license as per the communications when booking.
The rental companies expect drivers to have a driving license for at least two years. Provisional documents will not be accepted.
European driving license for European residents, International driving license for non-EU residents

What are the age requirements to be able to rent a car?

Each rental company applies its age requirements, but most allow rental to drivers between 25 and 70 years.
If you were between 21 and 25, you will probably be charged a young driver fee.
If you were 65 or older, the senior driver fee may apply.
There is therefore an additional cost that you will have to choose from the available options of the accessories at the time of booking, not including your choice you will receive a charge increased at the end of the rental.
It is NOT allowed to rent to drivers under the age of 21 or who have obtained their driving license for less than two years.

Can I extend my reservation?

It may not be possible due to bookings confirmed by other users, made before you.

How much is the deductible of my car?

Once the Check-In has been completed, you will find the data on the deductibles in the vehicle information sheet

Are additional drivers paid?

Additional drivers must be entered by selecting the appropriate item from Optional Accessories

Why is the security deposit required?

It is necessary to cover any monetary losses.

How do I behave in case of failure, or if I get involved in an accident?

In the event of a fault, call the emergency number of the rental company immediately.
Find the number on the third page of the rental agreement or on site contacts.
The rental company will inform you about how to proceed.
Keep any documents that may be issued with care.
If you get involved in an accident, call the emergency number of the rental company. Find the number on the third page of the rental agreement or on site contacts.
He calls the police to report the incident.
The rental company will ask you to fill out a form later.

How can I add a baby seat?

For various reasons we recommend bringing your own.

Do I need a passport to pick up the car?

If you have completed Check-In Online,
for the purposes of collecting the vehicle you will not have to bring anything, because we will provide you with a copy of the contract in paper form.

I will have to pay the toll gates?

It depends if, when booking, choose to combine the Rechargeable Telepass.
In this case the telepass will be provided with a pre-loaded credit,
we will charge the one charged at the end of the rental,
if necessary, you can contact the number in the rental agreement to request a top-up with a charge on your credit card.
Otherwise you will be responsible for the cost, as if you were driving your car.
We remind you that it is strictly forbidden to transit through the gates of highways without credit,
you will be possibly responsible for the costs of fines or expenses deriving from the incorrect use of the Telepass

What happens if you want to collect or return the car outside the opening hours?

It all depends on the location and time, in some locations it may not be possible to offer the service out of hours, in others and therefore apply an additional cost.
If there are any problems with the after-hours service for your booking, we will contact you.

How can I request an invoice or a receipt?

The invoice will be sent at the end of the rental.
Remember that if it is a VAT you will need to enter the company name in the "notes" field of the booking form.

How do I return the car?

At the place and time indicated in the reservation, if you have any doubts, contact the number indicated in the rental contract, in some cases the service is 24 hours
We recommend that you carefully store any documents issued.

What mode can I pay for my reservation?

To make a reservation with us, you can pay with both a debit card and a credit card.
Reservations can be made within the time span of 2 days to less than 20 days the date on which the booking process was initiated.
If you need to go beyond these times you can do it by choosing the PayPal payment method

What methods are paid for extra accessories?

They should be chosen at the time of booking, but can be added during rental, paid before the end of the same or at the end of the rental.

What should I do once I get the car?

Check the state of use of the vehicle and compare the km and fuel level.

What happens if my flight is delayed or canceled?

If you have added flight details on your booking for any changes, please contact us and let us know if there are any changes.

What should I leave as a deposit at the desk?

The sum is indicated in the characteristics of the selected vehicle.
Even if different payment methods are available, the deposit must be
or included in the amount pre-authorized or paid in advance with PayPal.

What is the theft protection or TP?

Theft Protection is a type of coverage for rental cars. Limit the liability of the driver if the car is stolen.

What happens if the car gets damaged?

Please immediately inform the rental company of any damage.
Upon return, the rental company will check and will charge you any costs. In this case they will hold the deposit or part of it, and if necessary, they will charge your credit card.
You will find details on the deductibles in the vehicle state of use data,
I remind you that you can choose different Mini Kasco policies from the list of optional accessories
During the booking process.

What happens if I get fined during my rental?

You will be responsible for any fines received during the rental, as if it were your car. Upon return, inform the rental company of any fines received.
Considering that some fines may come after the conclusion of the rental, you may not be charged until then. The rental company will let you know if any fines related to your rental arrive. They will handle them and will charge your credit card. They could also charge you with administrative costs.

What will the extra driver need?

If you have completed Check-In Online,
for the purposes of collecting the vehicle you will not have to bring anything, because we will provide you with a copy of the contract in paper form.

Where can I find information about the insurance or coverage expected for my rental?

Vehicles are covered for RCA and the Liability and Damage limitations are included

When should I return the car?

You can choose when to return the car at the time of booking.
If you have already collected the car, contact the rental company directly if you wish to change the delivery time.
You will find their details on your rental contract that you have signed.

Can I return the car after the scheduled time?

In case you return the car after the scheduled time, you will be charged an additional cost.

Can I return the car to a different location?

Yes. You can enter the available location in the initial phase of the booking and make the collection in one place and return it in another.

Can I request an upgrade for a higher car?

You will need to make a new reservation

I will have to leave a security deposit upon collection?

No, if you have completed Online Check-In.

Is there a refund if I return the car in advance?

Unfortunately there is no refund for unused rental fractions.
This happens because the rental companies expect the car to be used for the whole period. Furthermore they will have already programmed the availability and parking needs according to the original booking.

And if I had not received any confirmation of my reservation?

In most cases we confirm bookings immediately or in any case within 48 hours. In case we do not confirm your booking within 48 hours we will contact you to explain the reasons.
You can check the reservation status by entering or the reservation number in the menu
"YOUR ORDERS" or directly linking the email received during booking.

I'm booked with a deposit, when will I pay the balance?

Usually the charge is made at the end of the rental, or at least 15 days after booking.

What does the Cancellation Policy consist of?

You find this information in the Terms and Conditions on the rental agreement

Why have I received any charges from the rental company?

There may be several reasons why the rental company could charge you.
For example, you will have to pay any additional drivers and extra accessories and consumables, entered after confirming the reservation, this is subject to acceptance by way of exception.
The correct way is to enter everything you need is during the booking phase.
At the end of the rental, the rental company may charge you for the costs of refueling, cleaning or damage to the car.

Why was my payment declined?

There may be some communication problems with your card issuer, or you have made a typo.
You can try again using another card, or contact your card issuer to make sure everything is in order.

Can I rent a car if I do not have a credit card?

Although in most cases there is a Credit Card, methods of prepayment are provided.
You can only find out when booking:
You can choose different payment methods for the chosen vehicle.